Last Updated: 14 September 2026
These Terms and Conditions govern your access to and use of the Allnedz website, mobile applications, services and related features operated by ALLNEDZ PTY LTD ("Allnedz", "we", "us" or "our").
By creating an account, accessing the platform, or making or accepting a booking through Allnedz, you agree to these Terms and Conditions.
Allnedz operates an online marketplace that enables customers to discover, request and book services offered by independent service providers.
Unless expressly stated otherwise, service providers using the platform operate independently and are responsible for performing the services they accept.
You must be legally capable of entering into a binding agreement to create an account and use services through Allnedz.
You agree to provide accurate, complete and current information when creating and maintaining your account.
Customers are responsible for maintaining the confidentiality and security of their account credentials.
You are responsible for activity occurring through your account unless you notify Allnedz of suspected unauthorised access.
Service providers are responsible for ensuring that information supplied to Allnedz is accurate and that they hold any licences, qualifications, registrations, insurance or permissions legally required for the services they offer.
Service providers are responsible for the quality, safety and lawful performance of their services.
A customer can request a service through the Allnedz platform by selecting the applicable service, location, date, time and other available options.
A booking is subject to provider availability and confirmation through the platform.
Customers should ensure that booking information and service requirements are accurate before confirming a booking.
Prices applicable to a booking will be displayed through the platform before the customer confirms payment, where applicable.
The final amount may include the service price and applicable taxes, platform fees or other clearly disclosed charges.
Payments may be processed using third-party payment processors. Users may therefore also be subject to the applicable payment provider's terms.
Customers and service providers may cancel bookings subject to the Allnedz Cancellation Policy.
Cancellation fees may apply depending on the timing and circumstances of the cancellation. Any applicable fee should be displayed or communicated where relevant.
Refund requests are handled according to the Allnedz Refund Policy and applicable Australian law.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law. Consumer guarantees apply automatically and cannot simply be removed through business terms and conditions.
Users must not misuse the Allnedz platform, provide false information, engage in fraudulent activity, harass another user or provider, interfere with the platform, attempt unauthorised access, or use Allnedz for unlawful purposes.
Allnedz may restrict, suspend or terminate accounts where reasonably necessary to protect users, providers, the platform or comply with legal requirements.
Customers may be able to submit ratings, reviews and other content.
Reviews should reflect genuine experiences and must not contain unlawful, abusive, fraudulent, misleading or defamatory material.
Service providers available through Allnedz are generally independent providers and are not employees of Allnedz merely because they use the platform.
The service agreement for a booked service may be between the customer and the relevant service provider, subject to the nature of the transaction and applicable law.
We aim to keep Allnedz available and operating reliably but cannot guarantee uninterrupted or error-free access.
We may perform maintenance, introduce new features, modify existing functionality or temporarily restrict access when reasonably necessary.
To the maximum extent permitted by law, Allnedz is not responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability or consumer rights where doing so would be unlawful.
We may update these Terms from time to time. The updated version will be published on our website or app with a revised "Last Updated" date.
Where required, we will provide appropriate notice of material changes.
These Terms are governed by the laws applicable in Victoria, Australia, and applicable Commonwealth laws.
Questions regarding these Terms can be sent to:
ALLNEDZ PTY LTD
Email: info@allnedz.com.au
Website: allnedz.com.au
