Last Updated: 14 September 2026
We understand that plans can change. This policy explains how cancellations of bookings made through Allnedz are handled.
Customers can request cancellation of an eligible booking through the Allnedz platform.
Any cancellation fee will depend on factors such as how close the cancellation is to the scheduled service time, whether the provider has already begun travelling to the service location, or whether the service has already started.
Where applicable, the cancellation terms and charges presented during the booking process will apply.
Service providers should only accept bookings they reasonably expect to complete.
If a provider cannot complete an accepted booking, they should cancel it as soon as possible through the platform.
Where appropriate, Allnedz may assist the customer in finding another available provider or arranging an applicable refund.
Repeated or unreasonable provider cancellations may result in restrictions on the provider's Allnedz account.
If a provider arrives at the confirmed location at the agreed time and cannot contact or access the customer after making reasonable attempts, the booking may be treated as a customer no-show.
A cancellation or service fee may apply in these circumstances.
If a provider fails to attend a confirmed booking without appropriate notice, the customer should report the issue to Allnedz.
Where the service was not supplied, an appropriate refund or other remedy may be provided according to the circumstances and applicable law.
This Cancellation Policy does not limit rights available under the Australian Consumer Law. A consumer may have cancellation and refund rights where a service fails to satisfy applicable consumer guarantees.
For cancellation assistance, contact info@allnedz.com.au
