Last Updated: 14 September 2026
ALLNEDZ PTY LTD respects the privacy of customers, service providers and visitors who use the Allnedz website and mobile applications.
This Privacy Policy explains how we collect, use, store and disclose information when you interact with Allnedz.
Depending on how you use Allnedz, we may collect information such as your name, email address, phone number, account information, service address, approximate or precise location where permission is granted, booking information, service preferences, communications, ratings and reviews.
For service providers, we may also collect information required to establish and operate a provider profile, verify relevant information, and facilitate bookings and payments.
Allnedz uses location information to help customers discover services and providers available in their area and to help providers receive relevant booking opportunities.
Where your device requires permission for location access, you can manage that permission through your device settings.
Payments may be processed by third-party payment providers.
Allnedz may receive transaction information necessary to manage bookings, payments, refunds and records. Payment providers may separately collect and process card or bank information according to their own privacy policies.
We may use personal information to provide and operate Allnedz, create and manage accounts, facilitate bookings, connect customers and providers, process transactions, provide customer support, send booking notifications, prevent fraud, improve platform performance and comply with applicable laws.
We may share information where reasonably necessary with the service provider or customer involved in a booking, payment processors, technology and hosting providers, professional advisers, verification or fraud-prevention providers, and government or regulatory authorities where legally required.
We do not sell personal information simply for third-party advertising purposes.
When a booking is made, certain information may need to be exchanged between the customer and provider to enable the service to take place.
Users should only use information obtained through Allnedz for legitimate purposes related to the booking or service.
We use reasonable administrative, technical and organisational safeguards designed to protect information against unauthorised access, misuse, loss, alteration or disclosure.
However, no online service or electronic transmission can guarantee absolute security.
We retain information for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining transaction records, resolving disputes, preventing fraud and complying with legal obligations.
You may contact us if you wish to request access to or correction of personal information we hold about you, subject to applicable legal exceptions.
We may send transactional communications relating to accounts, bookings, payments, security and platform operation.
Where required by law, users can unsubscribe from promotional marketing communications.
Allnedz may integrate third-party services such as payment processing, maps, analytics, authentication and communication services. Those providers may process information according to their respective privacy policies.
We may update this Privacy Policy as our platform, practices or legal obligations change.
The latest version will be published on the Allnedz website and/or application.
For privacy enquiries, requests or complaints, contact:
ALLNEDZ PTY LTD
Email: info@allnedz.com.au
Website: allnedz.com.au
